--- title: "Maintenance maturity self-assessment" description: "Answer twelve questions about how your team records, schedules, and measures maintenance. Get a score out of 36 and the next step for your band." --- Assessment # Maintenance maturity self-assessment Answer twelve questions about how your team records, schedules, and measures maintenance. Get a score out of 36 and the next step for your band. Choose the answer to each question that best describes what your team does in most weeks. Each answer is worth 0, 1, 2, or 3 points. Add the points from the twelve answers for a score from 0 to 36. Question 1 of 12 What record do you have of the equipment and building systems you maintain?None; we know them from memory. Partial lists, or several people's lists. One list of every asset, with its location and make/model/serial. One list, kept current, with each asset's importance and its manuals or warranty linked.Question 2 of 12 When something needs fixing, what gets written down?Nothing; requests come by word of mouth or text. Some jobs, on paper, email or a whiteboard. Every job gets a work order saying what, where, who and when it was finished. Every job gets a work order with a priority, the labor and parts used, and closing notes.Question 3 of 12 Which assets get scheduled preventive maintenance?None; we fix things when they fail. A few, mostly required inspections, tracked by memory or a calendar. The important assets, on a written schedule with set intervals. Every asset that warrants it, set by how critical it is and how it fails; the rest run to failure by choice.Question 4 of 12 What does a technician follow on a PM?Their own judgment. The manufacturer's manual, or written steps for some assets. A written checklist for each PM, completed and kept. Checklists that record readings, and that are revised when a failure gets past them.Question 5 of 12 What happens to scheduled PMs in a busy month?There is no schedule, or they are skipped. They slip, and get caught up later if at all. Most are done in their window, and missed ones are noticed. Nearly all are done in their window; each miss is rescheduled and its cause looked at.Question 6 of 12 How does most of the team's week go?Almost all breakdowns and urgent calls. Mostly reactive, with some planned work. About half planned. Mostly planned; emergencies are the exception.Question 7 of 12 How is the next job chosen?Whatever is loudest. The manager hands out jobs as they come in. One prioritized list of open work, scheduled ahead. A weekly schedule built from the prioritized backlog, with parts and people lined up before the job starts.Question 8 of 12 Could you say when a given asset was last serviced, what failed, and what it cost?No. With digging through files or email. Yes, in one place, within minutes. Yes, and we review repeat failures and costs per asset.Question 9 of 12 How are spare parts handled?Bought when needed; we often wait. Some stock kept, with no count. A stock list with reorder points for key parts. Parts are tied to assets and work orders, and critical spares are held by choice.Question 10 of 12 Which maintenance numbers does the team look at regularly?None. Cost, when the budget asks. A few set ones, such as open work orders, PMs completed and downtime, every month. Set ones with targets, which change what we do.Question 11 of 12 How are skills and safe-work procedures handled?Learned on the job; nothing written. Some training, informal. A training plan, a record of who is trained on what, and written safety procedures such as lockout. All of that, with skills matched to jobs and reviewed yearly.Question 12 of 12 When the same thing fails again, what happens?It is fixed again. Someone remembers and raises it. The cause of repeat and major failures is looked at, and the PM or the part is changed. Failure review is routine, and PM methods are changed to condition-based where that pays. Your score Answer all 12 questions The 12 answers add up to a score out of 36. Your band Your band and next step show here once every question is answered. Your band Reactive Most work comes in as breakdowns and urgent calls. Little is written down, and little is scheduled ahead. [Get the work order form template](/templates/work-order-form/) Your band Getting organized Some work is written down, and a few checks run on a calendar. Equipment records, scheduled maintenance, and job history are partial, and much of it still depends on memory. [Read the guide: Building a preventive maintenance program](/guides/building-a-preventive-maintenance-program/) Your band In place, not yet running Equipment is listed, jobs go on work orders, and preventive maintenance is written down. Schedules, completed work, and history still depend on people tracking them by hand or on paper. [Take the tour](/tour/) Your band Running Most of the work is planned, preventive maintenance is done on time, and the history of each asset is at hand. [Get Started Free](https://app.fixahead.com/signup) Your score Answer all 12 questions Your band Your score falls in one band: - 0 to 9: Reactive - 10 to 15: Getting organized - 16 to 23: In place, not yet running - 24 to 36: Running ## Sources - Accendo Reliability, James Kovacevic: [*Understanding the SMRP Body of Knowledge*](https://accendoreliability.com/understanding-smrp-body-knowledge/) - Alaska Department of Education and Early Development: [*Preventive Maintenance and Facility Management Compliance Test*, 4 AAC 31.013](https://education.alaska.gov/facilities/docs/PM_Self-Test_2021.pdf) - Global Forum on Maintenance and Asset Management: [*The Asset Management Landscape*, second edition](https://gfmam.org/sites/default/files/2019-05/GFMAMLandscape_SecondEdition_English.pdf) - Ruben Oost, University of Twente: [*Development and Evaluation of a Maintenance Maturity Matrix for Small and Medium Enterprises*](https://essay.utwente.nl/fileshare/file/99961/Oost_MA_ET.pdf), MSc thesis - University of Alberta, Asset Management & Operations: [*Building Maintenance Service Level*](https://www.ualberta.ca/en/campus-operations-services/media-library/ualberta/vice-president-facilities-and-operations/buildings/building-maintenance-service-levels.pdf), which sets out the five maintenance levels of the Association of Physical Plant Administrators - U.S. Department of Energy, Federal Energy Management Program, with Pacific Northwest National Laboratory: [*Operations & Maintenance Best Practices Guide, Release 3.0*](https://www.energy.gov/sites/default/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)