---
title: "Maintenance Issue Tracking — FixAhead CMMS"
description: "Let anyone report issues by scanning a QR code. Triage on Kanban boards. Convert to work orders instantly."
---

# Let anyone report problems — no training required

Verbal reports get lost. Tenants can't log into your CMMS. You need a zero-friction way for anyone — staff, tenants, guests — to flag maintenance issues without accounts or training.

[Try Issue Tracking Free](https://app.fixahead.com/signup) [All Features](/features)

## Public QR code reporting — zero friction

Print QR codes and place them on equipment, rooms, or common areas. Anyone scans to report an issue — no account, no app download, no training. The report lands directly in your CMMS with location and asset context.

- No account or app required for reporters
- QR codes auto-link to the correct asset and location
- Photo upload and description for clear issue context

![Public issue reporting form via QR code scan](/_astro/fixahead-public-issue-reporting-form-desktop.DNKsApYH_Z2n2emL.webp)

## Kanban board for triage and prioritization

See all reported issues on a visual Kanban board. Drag cards between columns to triage. Prioritize, assign, and track resolution — all from one view.

- Visual drag-and-drop Kanban columns
- Priority tags for quick triage
- Filter by location, status, or reporter

![Issue Kanban board with drag-and-drop columns](/_astro/fixahead-issues-kanban-board-full-view.CjEBGttn_Zt2t8k.webp)

## Duplicate management and work order conversion

Mark duplicate reports to reduce noise. When an issue needs action, convert it to a full work order with one click — all context carries over automatically.

- One-click conversion from issue to work order
- Duplicate detection and merging
- Full context preserved: photos, description, reporter info

![Issue Kanban board with new issue reporting modal](/_astro/fixahead-issues-kanban-report-new-issue-modal.BrmqIJCD_1eVg75.webp)

## Configurable reporting controls

Control who can report and how. Enable email verification, restrict to specific domains, and customize QR code captions for your organization.

- Email verification toggle for reporter identity
- Domain restriction to limit reporting to your organization
- Custom QR code captions and branding

![Issue reporting preferences and QR code settings](/_astro/fixahead-preferences-issue-reporting-qr-code-caption-settings.CraJscoG_M6Epj.webp)

## See linked issues from the field

Technicians view issues linked to their work orders directly on the mobile app. Full context — description, photos, reporter info — available on-site before they start work.

- Issues tab on every work order shows linked reports
- Reporter details and photos visible on mobile
- Duplicate flags prevent redundant work

[Learn more about the Mobile App →](/features/mobile-app)

![Mobile work order detail showing linked issues tab](/_astro/fixahead-mobile-work-order-detail-issues-tab.B_cvFytk_Z1K87Ua.webp)

QR code reportingKanban boardsDuplicate managementWO conversion

## Ready to get ahead of breakdowns?

Start free. No credit card required.

[Get Started Free](https://app.fixahead.com/signup) [Book a Demo](https://savvycal.com/fixahead/30-minutes-demo)