This privacy policy explains how FixAhead, d/b/a as www.fixahead.com (collectively, “FixAhead,” “we,” “us,” and “our”) collects, uses, shares, and processes information about you. It describes our practices concerning your personal data when we provide you with FixAhead’s services, including services available through:

• Our website at www.fixahead.com
• Our mobile, browser, and desktop applications
• Any other services where we link this policy (collectively, the “Services”)

It also informs you about your privacy rights. Our Terms of Service provide further terms governing your use of the Services and are incorporated into this policy by reference. Please read both documents to fully understand how and why we use your personal data and the terms under which we provide the Services.

By accessing or using this Service, you signify that you acknowledge, accept, and agree with all the terms of this privacy policy as well as our acceptable use, and terms of service, so please do not use or access this Service if you disagree with any part of this privacy policy.

1. Contact information

If you have any questions, comments, requests, or concerns related to this privacy policy or our privacy practices or if you would like to opt-out of future communications or exercise your other privacy-related rights, please feel free to contact us at:

team@fixahead.com
+91 95008 70830

51/1, Justice Ramaswamy Street,
Kamaraj Ave 2nd St, Adyar,
Chennai 600020, India

2. Applicability and eligibility

We need to process your personal data to operate our organization and provide you with our Services. By accepting our privacy policy and terms of service, you are confirming that you have read and understood these policies, including how and why we use your personal data. If you don't want us to collect or process your personal data in the ways described in this policy, you should not use the Services.

Please note we are not responsible for the content or the privacy policies or practices of any third party organization or service that interact with our Services. We encourage you to read the privacy policies of these third-party organizations before using any of the Services.

The Services are not directed to children under the age of 18. You may not use the Services if you are under the age of 18. If you are under the age of 18, you should not provide any information on our Services.

3. Personal data we collect

We define personal data as any information relating to an identified or identifiable natural person, and an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier.

We rely on a number of legal bases to process the information we receive about you from your use of the Services, including where:

• you have consented to the processing;
• the processing is necessary to perform the contractual obligations in order to provide the Services to you, including those of our terms of service;
• necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;
• necessary to protect your vital interests or those of others;
• necessary in the public interest;
• necessary for the purposes of our or a third party's legitimate interests, such as those of visitors, users, or partners; and
• you have expressly made the information public.

Where we process your information on the basis of consent, we will clearly obtain your opt-in consent. Where given, you may withdraw your consent at any time by contacting us at team@fixahead.com. Where we process your information on the basis of legitimate interests, we do so where the processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

Information we may collect about you includes:

You may register for an account with us (a "Services Account"). We do not require you to register to use our Services. However, if you do register a Services Account, you will gain access to those areas and features of the Services that require registration. We will collect certain information about you in connection with your registration for a Services Account, which may include personal data and other information such as a username and password.

To register for a Services Account, we will ask you to provide the following:

1. Your first and last name, email, company name, department, role, password, and phone (optional).
2. You may optionally upload your photo or company logo.

Maintenance and Asset Information:
When you use our CMMS Services, you may provide information about:

• Equipment and asset details (name, model, serial number, location, specifications)
• Maintenance schedules and history
• Work order details and assignments
• Vendor and contractor information
• Parts inventory data
• Facility and location information

Payment Transaction Information:
We may collect information related to purchases made through the Services. You may provide certain information to complete payments via the Services, including your credit or debit card number, card expiration date, CVV code, and billing address (collectively, "Payment Information"), along with your name and billing, delivery and shipping address, to complete payment transactions through certain services.

Please note we work with Service Providers to handle payment transactions. We do not collect or maintain your credit card or other financial account information; this information is handled for us by our Service Providers. You are subject to the privacy policies and terms and conditions of our Service Providers when utilizing a third party service through our Services. Please review the Service Providers' privacy policies and terms of use before using their services.

Correspondence Information:
If you sign up, email us, subscribe to our blog, newsletters, or mailing lists, we may keep your message, email address, and contact information to respond to your requests, provide the requested products or Services, and to provide notifications or other correspondences to you.

We do not share or sell any personal data to other organizations for commercial purposes. If you do not want to receive communications from us in the future, please let us know by sending us an e-mail requesting the same to team@fixahead.com or by following the unsubscribe instructions found in any e-mail we send.

If you supply us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by contacting us at team@fixahead.com.

Please note requests to remove your email address from our lists may take some time to fulfill. We may also still contact you as needed to provide important announcements or notifications regarding the Services.

Support Information:
You may provide information to us via a support request submitted through the Services. We will use this information to assist you with your support request. Please do not submit any information to us via a support submission, including confidential or sensitive information that you do not wish for our Service Providers to have access to or use in the future.

Form Information:
We may use forms to request certain information from you on the Services, such as your contact information to assist with contacts or service requests. This information may include personal data.

User contributions:
You also may provide information to be posted on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. We cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Public information:
We may also collect information about you from publicly available sources. Information you make publicly available in any public or open forum, such as on a social network, may be considered public information for the purposes of this privacy policy, and may be accessed and collected by us.

Please be aware that any content or information you share with or provide to third parties using or related to your use of the Services is neither private nor confidential. We are not responsible for any content or information you post or share with third parties. If you do not wish for certain information to be public, please do not share it publicly.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

4. Information Collected Automatically

We use automatic data collection and analytics technologies to collect aggregate and user-specific information about your equipment, domain name, patterns of use, communication data, and the resources that you access and use on the Services, including your IP address, browsing, and navigation patterns. This information is used to improve our Services. We generally process information collected automatically on the legal basis of our legitimate interests in assessing the use of our Services. Where appropriate, we may rely on alternate legal bases, such as your consent to certain types of processing.

Information We Collect Automatically Through Your Use of the Services Includes:

Internet Browser

Your Internet browser automatically transmits certain anonymous information when you use certain Services. As you navigate through our Services, we—and our partners, including third-party Service Providers (as defined below)—may use automated means to collect various types of information about you, your computer, or other device used to access our Services. A representative, non-exhaustive list includes:

• Network or Internet protocol address and type of browser (e.g., Chrome, Safari, Firefox, Internet Explorer)
• Type of operating system (e.g., Microsoft Windows, Mac OS)
• Name of your Internet service provider (e.g., Comcast, Verizon, AT&T) and domains used by such providers
• Mobile network, device identifiers (e.g., Apple IDFA or Android Advertising ID)
• Device settings and browser settings
• Web pages of the Services you visited
• Services visited before and after visiting a Service
• Type of handheld or mobile device used (e.g., iOS, Android)
• Location information
• Content and advertisements you have accessed, seen, forwarded, and/or clicked on

We may use this information to customize your experience. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of the site may not work properly without cookies.

We, along with our Service Providers, may use and combine such collected anonymous information to:

• Provide better service
• Tailor the site to your preferences
• Compile and analyze statistics and trends
• Monitor website activity and performance
• Administer and improve the site

However, such information is not combined with your personal data.

Geo-Location Information

If you are accessing our Services from a mobile device or through a mobile application, you may be asked to share your precise (GPS-level) location to enable features such as location-based asset tracking or technician routing. If you agree, you may turn off this data collection anytime through:

• Privacy settings on your mobile device
• Settings in the applicable mobile application

Information Collected from Social Media Services and Third-Party Platforms

When you engage with our content via social media platforms (e.g., Facebook) or third-party plug-ins, integrations, or applications, you may allow us to access information in your profile, such as:

• Name
• Email address
• Photo
• Gender
• Birthday
• Location
• ID associated with the third-party platform
• User files (photos, videos)
• Friend/follower lists
• Posts and "likes"

Please refer to the respective privacy policies of these platforms for more information and to adjust your privacy settings.

We may also collect information about your interaction with our content on third-party platforms, such as:

• Content viewed
• Advertisements shown or clicked

Analytics Information

We use analytics software to:

• Understand the functionality of our Services
• Monitor usage frequency and patterns
• Gather performance data
• Log app errors and debugging information
• Identify download sources

Log File Information

When you use our Services, we may collect log file data including:

• IP address
• Browser type
• Access times
• Domain names
• Operating system
• Referring web page(s)
• Pages visited
• Location
• Mobile carrier
• Device and application information
• Search terms
• Cookie information

We use this information to:

• Provide, understand, and improve our Services
• Customize the content shown to you
• Link log file data to other data we collect via the Services

Information Collected by Our Mobile Applications

When using our mobile apps for maintenance management, we may collect:

• Device location (for asset tracking and technician routing)
• Camera access (for capturing asset photos, QR/barcode scanning)
• Time and date stamps (for work order tracking)
• App usage patterns (to improve Services)

Cookies

In accordance with the laws of various EU countries, cookies may only be served with your consent, after being provided clear and comprehensive information. Effective consent may be provided by positive browser actions.

You can:

• Adjust your browser settings to reflect your consent
• Restrict or delete cookies
• Choose not to accept cookies (which may affect site functionality)

Other Web Technologies

Our Service Providers may use standard web technologies such as:

• Web beacons
• Pixel tags
• Clear GIFs

These technologies help:

• Evaluate marketing campaigns
• Customize service offerings
• Improve site content and functionality

Some data (e.g., IP addresses) may be stored on Service Providers' server logs for extended periods.

5. How FixAhead Shares Your Personal Data

We use the information we receive about you for the purposes described in this policy. We generally process personal data received through our Services on the legal basis of our legitimate interests in providing the Services and their functionality. Where appropriate, we may rely on alternate legal bases, such as your consent to certain types of processing.

We do not share, sell, rent, or otherwise disclose your personal data to third parties without your consent or another valid legal basis permitted by law.

We Share Your Information in the Following Circumstances:

Service Providers

We use third parties to support our business and provide services such as:

• Order processing and fulfillment
• Credit card data encryption
• Payment processing
• Product review management
• Technical support
• Performance analysis and benchmarking

These third-party Service Providers have limited access to your information and may use it only to perform these tasks on our behalf.

Information shared with Service Providers may include both:

• Information you provide to us, and
• Information we collect automatically (e.g., from cookies, web beacons, log files)

We may disclose your personal data to these Service Providers only:

• To contractors who support our business (e.g., fulfillment services, technical support, financial institutions) and who are required to treat your data in accordance with this policy
• In connection with a sale, assignment, merger, or other business transfer of this site, where the recipient must also comply with this privacy policy
• To respond to law enforcement requests or as required by law, court orders, or government regulations

Business Transactions

In the case of a merger, acquisition, bankruptcy, reorganization, or sale of assets (a "Business Transaction"), your information—including personal data—may be among the assets sold or transferred. These transactions are considered necessary for our legitimate business interests in long-term growth and operational flexibility.

Safety and Lawful Requests

We may disclose user information in response to:

• Lawful requests (e.g., subpoenas, court orders)
• Applicable laws and regulations

We only disclose such information if we have a good faith belief that the request meets applicable legal standards.

We may also share your information to:

• Comply with laws
• Protect our rights, property, or safety
• Prevent fraud or other illegal activities
• Protect the safety of any person

This may include sharing data with lawyers, agents, other companies, or government agencies.

Note: Nothing in this policy limits your legal rights or objections to such disclosures.

Other Purposes

FixAhead may disclose your personal data to:

• Comply with a subpoena or court order
• Cooperate with law enforcement or government agencies
• Establish or exercise our legal rights
• Protect property or safety of our company, staff, vendors, or users
• Defend against legal claims
• Support internal/external investigations
• As otherwise required or permitted by law

We may also disclose your data in the event of a sale or merger of FixAhead, or any transaction involving the sale or assignment of some or all company assets.

Aggregated Non-Personal Data

We may disclose aggregated, non-personal data (i.e., data that does not identify any individual) without restriction.

For example:

• We may share aggregated demographic information with business partners.
• This data will be de-personalized to ensure no individual can be identified.

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6. Your Rights

We seek to ensure all individuals are provided with the rights mandated by their governing jurisdiction. Not all of the rights discussed in this policy will apply to each individual data subject and may not apply to you depending on your jurisdiction.

You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal data, you can do so by contacting us at team@fixahead.com.

Upon request, we will provide you with information about whether we hold any of your personal data. In certain cases, you may also have the right to:

• Restrict or limit how we use your personal data
• Request deletion of your personal data
• Obtain a copy of your data in an easily accessible format

Rights Mandated by Applicable Law (e.g., GDPR)

To the extent that such rights are mandated by applicable laws, such as for data subjects residing in the European Union (EU), the following rights may apply:

• Right to access (GDPR, Article 15)
• Right to rectification (GDPR, Article 16)
• Right to erasure (GDPR, Article 17)
• Right to restrict processing (GDPR, Article 18)
• Right to object (GDPR, Article 21)
• Right to data portability (GDPR, Article 20)
• Right to lodge a complaint with a data privacy authority (GDPR, Article 77)

You may file a GDPR complaint with a Supervisory Authority. A list is available at:
https://ec.europa.eu/info/law/law-topic/data-protection_en

If you need help exercising your rights, contact us at team@fixahead.com. We will assess your request in accordance with applicable laws.

In some cases, we may not be able to fulfill your request due to legal obligations related to:

• Security and safety
• Fraud prevention
• Regulatory compliance
• Delivery of the services you’ve requested

Where applicable, we will provide specific information in response to your request.

Objecting to Processing

If we process your data on the basis of:

• Legitimate interests, or
• Public interest

You may object to this processing. In such cases, we will stop processing your information unless we have compelling legitimate grounds or are legally required to continue.

If we use your data for direct marketing, you can always object by:

• Using the unsubscribe link in our emails
• Changing your account settings

Withdrawing Consent

If you have provided consent for certain types of data processing, you may withdraw your consent at any time by contacting us at team@fixahead.com.

Withdrawal will not affect the lawfulness of data processed before the withdrawal.

If You No Longer Wish to Use Our Services

If you no longer wish to use the Services or receive service-related messages (except those legally required), contact us at the email provided above.

If you use FixAhead as an employee, your employer may have direct access to your maintenance data. For more details, see our Terms of Service:
https://www.fixahead.com/tos

Access to the Information We Have Collected

We provide tools within our Services to help you:

• Access
• Correct
• Delete
• Modify

your personal data associated with the Services.

You may also contact us to:

• Inquire about the nature and accuracy of the data we’ve collected
• Request updates, modifications, or deletion
• Opt-out of certain uses
• Withdraw any consent provided

Note: If you delete or opt-out of data collection, some features—including access to Services—may no longer be available.

Data Retention

We retain your data:

• Only as long as necessary for the purposes described in this policy
• While your account is active
• As needed to provide our Services

We also retain data to comply with:

• Legal obligations (e.g., tax laws)
• Disputes
• Contract enforcement

Log files are typically retained for a short time, unless required for:

• Safety/security
• Site improvement
• Legal compliance

We may delete your data as part of a data retention plan. After account deactivation, we may retain information for a commercially reasonable time for:

• Backups
• Archiving
• Audits

Opting-Out of Communications

You may opt-out of certain communications by:

• Following the unsubscribe link in our emails
• Contacting us at team@fixahead.com

However, some Service-related communications (e.g., account verification, feature updates, security notices) cannot be opted out of.

Do Not Track (DNT)

We do not currently respond to DNT signals from web browsers, mobile devices, or other mechanisms.

Third parties may collect personal data about your online activity over time and across websites when you use our Services.

You may limit some tracking by disabling cookies in your browser settings.

7. Data Security

The security of your personal data is important to us. We take reasonable efforts to secure and protect the privacy, accuracy, and reliability of your information and protect it from:

• Loss
• Misuse
• Unauthorized access
• Disclosure
• Alteration
• Destruction

We implement industry-standard security measures deemed appropriate. However, no data security system is impenetrable, and we cannot guarantee that:

• Our systems or databases will not be breached
• Personal data will not be intercepted, destroyed, accessed, or disclosed without authorization

Any data transfer to or from our Services is done at your own risk.

Your Responsibility:
Services Account information is protected by a password. You are responsible for:

• Choosing a strong password
• Keeping your password and computer secure
• Signing out after using the Services

You are fully responsible for all activity under your account and password. We may terminate your access if we suspect unauthorized disclosure of login credentials.

We also make reasonable efforts to ensure that Service Providers implement:

• Physical
• Electronic
• Procedural

security measures to protect personal data. Only authorized personnel and partners who perform legitimate business functions for FixAhead can access your data.

Despite our efforts, the Internet poses inherent security risks. Please be cautious when disclosing your personal data, username, or password.

8. Data Integrity

FixAhead processes personal data in ways that are compatible with the original purposes for which it was collected or authorized. We take reasonable steps to ensure data is:

• Accurate
• Complete
• Current
• Reliable

for its intended use.

FixAhead Operates from the United States

Privacy laws vary across the United States, EEA, and other countries. If your data is transferred internationally, it may be subject to laws different from those in your home country.

For example, U.S. law enforcement access to personal data may differ from the rules in your jurisdiction.

Your data may be transferred to, processed in, or accessed from:

• The United States
• Any country where FixAhead or its Service Providers operate

We will only transfer personal data to countries where such transfer is permitted by law and will take steps to ensure your data continues to enjoy appropriate protection.

In some situations, we may be legally required to disclose data in response to public authority requests, such as those related to national security or law enforcement.

9. Your California Privacy Rights

Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents may request details about personal data we disclosed to third parties for direct marketing in the prior calendar year.

To make a request, contact us at:

📧 team@fixahead.com
Subject: Request for California Privacy Information

We will respond within 30 days, or as otherwise required by law.

Not all information sharing is covered by the law, and only qualifying disclosures will be included in our response.

10. Children and Data Collection

FixAhead's websites are intended for a general audience and not directed toward children under 18.

• We do not knowingly collect personal data from minors
• If we become aware of such data collection without parental consent, we will delete the data from our systems

If you believe a child has submitted data, contact us at: team@fixahead.com

11. Enforcement

FixAhead uses a self-assessment approach to verify compliance with this privacy policy. We regularly confirm that the policy is:

• Accurate
• Comprehensive
• Prominently displayed
• Fully implemented
• In line with EU and Swiss privacy principles

We encourage individuals to raise any concerns using our contact information. We will:

• Investigate complaints
• Attempt to resolve disputes concerning the use or disclosure of personal data

If a dispute cannot be resolved internally, we will use an independent third-party dispute resolution provider.

12. Updates

FixAhead may update this privacy policy from time to time. You should review it whenever you visit our Services.

• The most current version will govern our use of your data
• Available at: https://www.fixahead.com/privacy
• You may also request previous versions

We will notify you of material changes by:

• Posting a notice on the Services, or
• Emailing you directly

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