CMMS for Facilities Management
Per-building dashboards for client reporting
Filter every dashboard and report by location. Show Client A their building-specific KPIs in monthly reviews. Location-based work order reports track average resolution hours and maintenance costs.
- Dashboard and reports filterable by location
- Work orders per location with average resolution hours
- Compare maintenance intensity across buildings
Tenant issue reporting via QR codes
Place QR codes in common areas, lobbies, and restrooms. Tenants scan to report problems — no account needed, no app to download. Optional email verification and domain restriction keep reports legitimate.
- Zero-friction reporting for building occupants
- Domain restriction to authorized tenants
- Email verification toggle for identity control
Manage technician teams across properties
Balance workload across technicians. Track hourly rates for cost reporting. Identify who's overloaded and who has capacity — and bill clients accurately with labor and parts costs per work order.
- Technician workload distribution across locations
- Hourly rates for accurate labor cost tracking
- Skill-based assignment for the right technician at the right site
Technicians manage jobs across buildings from their phones
Field technicians see their assignments for the day — filtered by building, priority, and status. No more calling the office to check what's next. Start a job, follow the checklist, mark complete — all from the mobile app.
- Daily work order list filtered by building assignment
- Start, pause, and complete jobs from the field
- Push notifications when new urgent requests come in
Document completed work with photo proof
Before closing a work order, technicians capture photo evidence of the repair. Facility managers share these with clients as proof of service — no more 'was it actually fixed?' conversations.
- Photo evidence captured on-site before closing the job
- Completion notes describe exactly what was done
- Client-ready documentation for service verification
Scenario: Managing Multiple Client Buildings
A facilities management company services 20 client buildings. Each is modeled in FixAhead's location hierarchy: Client A > Building 1 > Floor 1 > Room 101. Dashboards and reports filter by location for client-specific KPIs.
- Tenants report issues via QR codes placed in common areas
- Technician workload reports balance assignments across teams
- Work order cost tracking feeds directly into client billing exports
