Privacy Policy

FixAhead (d/b/a www.fixahead.com) explains how it gathers, uses, distributes, and processes information about users. This policy applies to services available through the website, mobile applications, browser extensions, and desktop applications where this policy is linked.

The Terms of Service provide additional governance terms and are incorporated by reference. By accessing or using this Service, you signify that you acknowledge, accept, and agree with all the terms of this privacy policy.

1. Contact Information

Email: team@fixahead.com
Address: 51/1, Justice Ramaswamy Street, Kamaraj Ave 2nd St, Adyar, Chennai 600020, India

2. Applicability and Eligibility

By accepting this policy, you confirm you have read and understood it. FixAhead is not responsible for third-party privacy practices. Our services are not directed toward individuals under 18 years old — minors should not provide personal information.

3. Personal Data Collected

Personal data relates to identified or identifiable natural persons. Our legal bases for processing include user consent, contract performance, legal obligations, vital interests, public interest, legitimate third-party interests, and publicly disclosed information.

Registration Information

• First and last name
• Email address
• Company name
• Department and role
• Password
• Phone number (optional)
• Photo or company logo (optional)

Maintenance and Asset Information

• Equipment details (name, model, serial number, location, specifications)
• Maintenance schedules and history
• Work order details and assignments
• Vendor and contractor information
• Parts inventory data
• Facility and location information

Payment Transaction Information

We do not collect or store credit card data directly. Payment processing is handled by third-party service providers, and you are subject to their privacy policies.

Correspondence Information

Emails, messages, and contact information are retained to respond to requests and provide communications. We do not share or sell any personal data to other organizations for commercial purposes.

You can unsubscribe by contacting team@fixahead.com or following unsubscribe instructions in any email.

Support Information

Support requests and related information are used to assist you. We advise against submitting confidential information through support channels.

User Contributions

Publicly posted content is shared at your own risk. We cannot guarantee protection of such contributions from unauthorized viewing.

Special Categories

We do not collect special category data including race, ethnicity, religious beliefs, sexual orientation, political opinions, trade union membership, health information, genetic data, or biometric data.

4. Information Collected Automatically

We use automatic collection technologies to gather aggregate and user-specific information about equipment, domain names, usage patterns, and accessed resources. This processing relies on legitimate business interests.

Browser and Device Information

• IP address and browser type
• Operating system
• Internet service provider and domain
• Mobile device identifiers
• Device and browser settings
• Pages visited and content accessed

Such information is not combined with your personal data.

Geo-Location Information

Mobile users may be asked to share precise GPS-level location for asset tracking and technician routing features. You can disable this through device privacy settings or app settings.

Analytics and Log Files

Analytics software gathers data on usage frequency, performance, error logs, and download sources. Log files include IP address, browser type, access times, domain names, referring pages, and cookie information.

Mobile Application Collection

• Device location (asset tracking and technician routing)
• Camera access (asset photos, QR/barcode scanning)
• Time and date stamps (work order tracking)
• App usage patterns

Cookies

In accordance with EU law, cookies may only be served with your consent, after being provided clear and comprehensive information. You can adjust browser settings, restrict or delete cookies, or decline cookies — though this may affect functionality.

5. How We Share Personal Data

We do not share, sell, rent, or otherwise disclose your personal data to third parties without your consent or another valid legal basis.

Service Providers

Third parties support business operations including payment processing, technical support, and performance analysis. Service providers have limited access and may use information only for assigned tasks.

Business Transactions

In mergers, acquisitions, or asset sales, personal data may be transferred. These transactions are considered necessary for our legitimate business interests.

Safety and Lawful Requests

Information may be disclosed in response to lawful requests (subpoenas, court orders), applicable laws, and regulations. Sharing may protect rights, property, safety, and prevent fraud.

Aggregated Data

Aggregated, non-personal data may be disclosed without restriction, such as de-personalized demographic information to business partners.

6. Your Rights

You can manage, change, limit, or delete your personal data by contacting team@fixahead.com. Depending on your jurisdiction, you may have rights to:

• Restrict or limit personal data use
• Request personal data deletion
• Obtain data copies in accessible formats

GDPR Rights (EU Data Subjects)

• Right to access (Article 15)
• Right to rectification (Article 16)
• Right to erasure (Article 17)
• Right to restrict processing (Article 18)
• Right to data portability (Article 20)
• Right to object (Article 21)
• Right to lodge complaints with data privacy authorities (Article 77)

GDPR complaints can be filed with a Supervisory Authority. Lists are available at ec.europa.eu.

Withdrawing Consent

If you provided consent, you may withdraw at any time by contacting team@fixahead.com. Withdrawal does not affect lawfulness of previously processed data.

Data Retention

Data is retained only as long as necessary for described purposes, while accounts are active, and as needed for legal obligations, disputes, and contract enforcement. After account deactivation, information may be retained for commercially reasonable periods for backups, archiving, and audits.

Opting Out of Communications

You may opt out by following unsubscribe links in emails or contacting team@fixahead.com. Service-related communications (account verification, security notices) cannot be opted out of.

Do Not Track

We do not currently respond to DNT signals from browsers or other mechanisms.

Employee Data

If you use FixAhead as an employee, your employer may have direct access to your maintenance data.

Feature Availability

If you delete or opt out of data collection, some features — including access to Services — may no longer be available.

7. Data Security

The security of your personal data is important to us. We implement industry-standard security measures to protect data from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

No data security system is impenetrable, and we cannot guarantee that our systems will not be breached. You are responsible for choosing strong passwords, keeping credentials secure, and signing out after use.

8. Data Integrity and International Operations

FixAhead processes personal data in ways compatible with original collection purposes. We take reasonable steps to ensure data is accurate, complete, and current.

FixAhead operates from the United States. Privacy laws vary across jurisdictions. Data may be transferred to, processed in, or accessed from any country where FixAhead or its service providers operate. We transfer data only where permitted by law and take steps to ensure appropriate ongoing protection.

9. California Privacy Rights

Under California Civil Code Section 1798.83, California residents may request details about personal data disclosed to third parties for direct marketing. Send requests to team@fixahead.com with subject line "Request for California Privacy Information." We will respond within 30 days.

10. Children and Data Collection

Our services are intended for general audiences and are not directed toward children under 18. We do not knowingly collect personal data from minors. If you believe a child submitted data, contact team@fixahead.com.

11. Enforcement

FixAhead uses a self-assessment approach to verify compliance with this policy. We regularly confirm that the policy is accurate, prominently displayed, fully implemented, and aligned with EU and Swiss privacy principles. If internal resolution of a complaint fails, we will use an independent third-party dispute resolution provider.

12. Updates

We may update this privacy policy periodically. The most current version governs data use. Material changes are communicated by posting notice on the site or via email. Previous versions are available upon request.