Privacy Policy

FixAhead is a product of MakerStudio Software LLC, a limited liability company registered in the State of Wyoming, United States. MakerStudio Software LLC decides how and why the personal data described here is processed, and is the controller of that data.

This policy explains how we gather, use, and process information about users. It applies to www.fixahead.com, the FixAhead web application, and the FixAhead mobile app.

The Terms of Service provide additional governance terms and are incorporated by reference. By accessing or using this Service, you signify that you acknowledge, accept, and agree with all the terms of this privacy policy.

1. Contact Information

Controller: MakerStudio Software LLC, Wyoming, United States
Email: team@fixahead.com
Address for correspondence: 51/1, Justice Ramaswamy Street, Kamaraj Ave 2nd St, Adyar, Chennai 600020, India

2. Applicability and Eligibility

By accepting this policy, you confirm you have read and understood it. FixAhead is not responsible for third-party privacy practices. Our services are not directed toward individuals under 18 years old — minors should not provide personal information.

3. Personal Data Collected

Personal data relates to identified or identifiable natural persons. Our legal bases for processing include user consent, contract performance, legal obligations, vital interests, public interest, legitimate third-party interests, and publicly disclosed information.

Registration Information

• First and last name
• Email address
• Company name
• Department and role
• Password
• Phone number (optional)
• Photo or company logo (optional)

Maintenance and Asset Information

• Equipment details (name, model, serial number, location, specifications)
• Maintenance schedules and history
• Work order details and assignments
• Vendor and contractor information
• Parts inventory data
• Facility and location information

Payment Transaction Information

We do not collect or store credit card data directly. Payment processing is handled by third-party service providers, and you are subject to their privacy policies.

Correspondence Information

Emails, messages, and contact information are retained to respond to requests and provide communications. We do not share or sell any personal data to other organizations for commercial purposes.

You can unsubscribe by contacting team@fixahead.com or following unsubscribe instructions in any email.

Support Information

Support requests and related information are used to assist you. We advise against submitting confidential information through support channels.

User Contributions

Publicly posted content is shared at your own risk. We cannot guarantee protection of such contributions from unauthorized viewing.

Special Categories

We do not collect special category data including race, ethnicity, religious beliefs, sexual orientation, political opinions, trade union membership, health information, genetic data, or biometric data.

4. Information Collected Automatically

We use automatic collection technologies to gather aggregate and user-specific information about equipment, domain names, usage patterns, and accessed resources. This processing relies on legitimate business interests.

Browser and Device Information

• IP address and browser type
• Operating system
• Internet service provider and domain
• Mobile device identifiers
• Device and browser settings
• Pages visited and content accessed

Such information is not combined with your personal data.

Geo-Location Information

Mobile users may be asked to share precise GPS-level location for asset tracking and work order location features. You can disable this through device privacy settings or app settings.

Analytics and Log Files

Analytics software gathers data on usage frequency, performance, error logs, and download sources. Log files include IP address, browser type, access times, domain names, referring pages, and cookie information.

Mobile Application Collection

• Device location (asset tracking and work order context)
• Camera access (asset photos, QR/barcode scanning)
• Time and date stamps (work order tracking)
• App usage patterns

Cookies and Browser Storage

This website sets cookies and browser storage for two purposes: product analytics through PostHog, and advertising measurement through the Google Ads tag. When you arrive from a Google ad, we also keep the ad click identifier in a first-party cookie for 90 days so that a later signup can be matched to the ad that brought you.

You can restrict or delete these through your browser settings. Nothing the website does for you depends on them.

5. How We Share Personal Data

We do not share, sell, rent, or otherwise disclose your personal data to third parties without your consent or another valid legal basis.

Service Providers

Three providers receive data automatically when you use this website:

• Netlify — hosting. Receives the request for every page, and the contents of any form you submit here.
• PostHog — product analytics. Receives page views and interaction events.
• Google — advertising measurement through the Google Ads tag.

Following a link from this site to our live chat or help centre (tawk.to) or to our demo booking page (SavvyCal) takes you to those providers' own services, where your data is handled under their policies rather than this one.

Other providers support business operations including payment processing and technical support. Service providers have limited access and may use information only for assigned tasks.

Business Transactions

In mergers, acquisitions, or asset sales, personal data may be transferred. These transactions are considered necessary for our legitimate business interests.

Safety and Lawful Requests

Information may be disclosed in response to lawful requests (subpoenas, court orders), applicable laws, and regulations. Sharing may protect rights, property, safety, and prevent fraud.

Aggregated Data

Aggregated, non-personal data may be disclosed without restriction, such as de-personalized demographic information to business partners.

6. Your Rights

You can manage, change, limit, or delete your personal data by contacting team@fixahead.com. Depending on your jurisdiction, you may have rights to:

• Restrict or limit personal data use
• Request personal data deletion
• Obtain data copies in accessible formats

GDPR Rights (EU Data Subjects)

• Right to access (Article 15)
• Right to rectification (Article 16)
• Right to erasure (Article 17)
• Right to restrict processing (Article 18)
• Right to data portability (Article 20)
• Right to object (Article 21)
• Right to lodge complaints with data privacy authorities (Article 77)

GDPR complaints can be filed with a Supervisory Authority. Lists are available at ec.europa.eu.

Withdrawing Consent

If you provided consent, you may withdraw at any time by contacting team@fixahead.com. Withdrawal does not affect lawfulness of previously processed data.

Data Retention

We keep contact form submissions and the correspondence that follows them for 24 months after our last contact with you, then delete them.

Account data is retained while the account is active, and afterwards as needed for legal obligations, disputes, and contract enforcement. After account deactivation, information may remain in backups and audit records for a limited period.

Opting Out of Communications

You may opt out by following unsubscribe links in emails or contacting team@fixahead.com. Service-related communications (account verification, security notices) cannot be opted out of.

Do Not Track

We do not currently respond to DNT signals from browsers or other mechanisms.

Employee Data

If you use FixAhead as an employee, your employer may have direct access to your maintenance data.

Feature Availability

If you delete or opt out of data collection, some features — including access to Services — may no longer be available.

7. Data Security

The security of your personal data is important to us. We implement industry-standard security measures to protect data from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

No data security system is impenetrable, and we cannot guarantee that our systems will not be breached. You are responsible for choosing strong passwords, keeping credentials secure, and signing out after use.

8. Data Integrity and International Operations

FixAhead processes personal data in ways compatible with original collection purposes. We take reasonable steps to ensure data is accurate, complete, and current.

MakerStudio Software LLC is registered in Wyoming, United States, and the FixAhead team works from Chennai, India. Your data may be processed in either country, and in the countries where the service providers named above operate. We transfer data only where permitted by law and take steps to ensure appropriate ongoing protection.

9. California Privacy Rights

Under California Civil Code Section 1798.83, California residents may request details about personal data disclosed to third parties for direct marketing. Send requests to team@fixahead.com with subject line "Request for California Privacy Information." We will respond within 30 days.

10. Children and Data Collection

Our services are intended for general audiences and are not directed toward children under 18. We do not knowingly collect personal data from minors. If you believe a child submitted data, contact team@fixahead.com.

11. Complaints

Write to team@fixahead.com with any complaint about how your data is handled. If you are not satisfied with our answer, you may complain to the data protection authority in your country.

12. Updates

We may update this privacy policy periodically. The most current version governs data use. Material changes are communicated by posting notice on the site or via email. Previous versions are available upon request.